CUSTOM PROJECTS · FAIR CANCELLATION

Refund and cancellation policy

Effective September 17, 2026

Our services are custom and are priced individually. We want charges and cancellation terms to be clear before work begins.

Before work starts

If you cancel before we begin work, we will refund the amount paid, except for third-party purchases you approved that cannot be reversed.

After work starts

If you cancel after work begins, we will review the completed work and approved non-refundable costs. Any unearned balance will be refunded. We will provide a short explanation of the calculation.

After delivery

Tell us about a material problem within 14 days of delivery. We will first make a reasonable effort to correct work that does not match the approved scope. Completed custom work is otherwise not refundable after written acceptance, except where required by law.

Third-party expenses

Domain registrations, hosting, advertising spend, paid software, stock assets and similar purchases are refundable only when the third-party provider allows it. We will not make those purchases without your approval.

How refunds are issued

Approved refunds are returned to the original payment method. Banks and card networks may take additional time to post the credit.

Request a cancellation or refund

Email support@localbiz.website and include the business name and invoice number. Do not include card details.